The company is engaged in the provision of free, confidential and impartial advice. It was incorporated in July of 1991. The registered head office of the company is located in Gateshead, United Kingdom. 

The company provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It delivers advice services from over 3,500 community locations in England and Wales, run by 382 individual charities. The company aims to provide the advice people need for the problems they face and improve the policies and practices that affect people's lives